DELIVERIES & RETURNS
How can I track my order ?
Just click on the link "track my order" and enter it manually.
You can also go to the website Colissimo (La Poste) to enter your tracking number.
What are the shipping fees ?
Delivery is made by our service provider Colissimo. We take in charge a part of the costs to provide you with the best rates :
- France (except Dom-Tom) : 4,50€ if less than 0,75kg and 5,50€ if more than 0,75kg.
- Europe : 10€ if less than 0,75kg and 15€ if more than 0,75kg
- Rest of the world including Dom Tom: 17€ if less than 0,75kg and 20€ if more than 0,75kg.
What are the delivery times ?
Delivery times are :
- In France : 3 to 5 working days
- In Europe: 4 to 7 working days
- In the rest of the world: delivery time varies depending on the country.
Personalized items cannot be returned.
Where can I get delivery ?
We offer a delivery without signature to the address of your choice, either at your home or at your workplace.
In which countries is shipment possible ?
Quartier Libre ships worldwide. Delivery times and costs vary based on the destination.
Can I choose the time and date of the delivery ?
Unfortunately, you cannot choose the date and time of the delivery. However, you can contact Colissimo directly at 09 72 72 12 13 to try to arrange a delivery date.
Where is my order shipped from ?
What if I am not at home at the time of delivery ?
This notice will indicate the time and day of passage and also the post office where you can pick up the order.
If the order is returned to us, the delivery costs will be charged again to the customer.
What can I do if I haven't received my order yet?
2. Check that the delivery address and other information is correct.
3. Contact Colissimo at 09 72 72 12 13 if you were unable to receive your order.
What is the return process ?
As soon as you receive your order, you have 14 days to return your items.
1. For all return requests, please send an e-mail to email@example.com with your order number, the reason for your return and the product(s) concerned.
2. You will receive on your e-mail address your prepaid return label, the return is free of charge.
3. Add the items to be returned and slip the order confirmation into the package. Note that the package has a double adhesive specially designed to facilitate your returns.
4. Deposit your package at the Post Office.
5. Once the package is received and in conformity, your refund will be made within 15 days directly to the payment card used to validate the order.
- Only products not worn, not washed, not soiled with their original labels are refunded.
- Personalized products cannot be returned.
- If they do not comply with all these rules, we will return them to you.
- We do not refund any return costs for packages sent by you without using the prepaid return label.
How to exchange an item ?
Quartier Libre does not make any exchanges, if you want a new size, another model or another color, just place a standard order on the online store and make a return request for the item(s) to be returned.
How is the refund process ?
Can I use the package ?
When you order on our website, you securely receive a neutral reusable box that is fully recyclable.
Is the return charged ?
Returns are covered by Quartier Libre in France.
In Europe, return fees are 15€ and 20€ in the rest of the world and French Dom-Tom.
Quartier Libre ships pyjamas to France, Europe and all over the world - returns are offered.