Where are the models manufactured ?
Quartier Libre develops and manufactures its entire collection in France in order to promote local craftsmanship and reduce its ecological impact.
Which fabrics are being used?
You will find the composition of each model on their product description.
They are also carefully selected in order to reduce as much as possible the ecological impact while keeping an exceptional quality, they are eco-responsible and biodegradable.
How can I retrieve a button?
To do so, send an email to firstname.lastname@example.org with the following information:
- Reference of your product
- Your order number
- The description of the part you need
How do I know which size fits me?
You will find our advice concerning the size of each model on their product page.
If you hesitate between two sizes, we advise you to choose the size below, otherwise take your usual size.
Can I sleep with the models?
Are the models transparent?
Quartier Libre's items have a double vocation, the fabrics have been selected for their opacity in order to avoid any transparency in all the colors proposed.
What are the care instructions?
How do I create a Quartier Libre account?
- Click on the "Login" space at the top right of the home page of your computer, or on the menu from your cell phone.
- Enter your email address on the registration page.
- Fill in the requested information and validate.
Are the items in my cart reserved ?
The items in your shopping cart are not reserved.
How do I delete my Quartier Libre account?
What are the benefits to register on Quartier Libre?
- The tracking of your orders and previous purchases,
- The registration of your personal data to facilitate your next orders.
All data transmitted remains confidential.
Welcome to Quartier Libre !
How do I know if my order is processed ?
Once your order has been validated, a confirmation email will be sent to you, with your order number and the summary of your cart.
For personalized pieces, the delivery time is between 4 and 8 working days (France).
What are the delivery, return and refund policies ?
All information regarding delivery, returns and refunds is accessible on our Deliveries and Returns page.
Can I change or cancel my order ?
It is therefore not possible to change or cancel it. However, you can return the items to us without any cost and place the order again on our website if you wish to do so.
Where can I find Quartier Libre designs ?
If a item does not satisfy you, Quartier Libre will take the responsibility for the return (except for personalized products). For more information, please refer to the Deliveries & Returns page.
Do I need to create an account in order to place an order ?
However, we advise you to create an account to take advantage of sections and services reserved exclusively for our clients.
How do I proceed if my payment is declined ?
We advise you to check that you have not received any order confirmation email in your main mailbox or in your spam folder.
If this is not the case, you can try again to place an order with another payment method.
Is the payment secure ?
How can I retrieve my invoice?
Quartier Libre generates an invoice for each order placed. You can send an email to the following address: email@example.com to retrieve it. Please mention your name, first name and order number.
What are the accepted payment methods ?
Payment on our website can be made by credit card (Visa, Mastercard, American Express, Cartes Bancaires).
When will I be debited from my bank account ?
Are sanitary measures in place before shipment ?
A protocol is set up internally to ensure that your items are treated with the highest level of hygiene.